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PRODUCT CARE

THE GOODS

You are in possession of an article meticulously conceived, designed and crafted to last for decades.

The leather used for this and every Burgundy Assemblage product is entirely natural and of excellent quality, as evidenced by the subtle variations in the tone, grain pattern, creases and markings in each piece. These distinctions are not defects or imperfections but celebrate the leather’s authenticity: no two pieces of natural leather are ever exactly alike.

Each swatch of leather we use is carefully selected for a specific design, function and lifestyle. To this end, we have a diverse selection of leathers serving as the foundation for our product line, including vegetable tanned, distress-aged, oil-pull, supple and pebbled grain. The product you are about to enjoy is therefore crafted with the leather intended to best complement your way of living.

To care for your Burgundy Assemblage goods, we suggest keeping it away from heat and water sources and storing in its own protective bag when not in use. In the event of light soiling, dab the leather with a dry soft cloth. Note that use of polish or beeswax, climatic conditions or extreme handling of the product may cause color alteration. We decline all responsibility for damages caused by unsuitable uses of our products.

VEGETABLE TANNED LEATHER

The vegetable tanned leather is specifically developed for Burgundy Assemblage's Pi Collection using only the finest quality natural hides. Full-grain leather has a character all its own, often displaying natural markings that lend beauty and refinement to the patina of this top quality material. Possible marks and scratches are to be seen as a natural part of the leather/product and cannot be regarded as a fault.

DISTRESSED LEATHER

Distressed Leather is a sort of full grain leather with artificially aged using various techniques, natural imperfections in hide like scars and wrinkles have it a rough look, this type of leather doesn't require any special tools or leather conditioner. To care for it, wipe the dirt and grime on distressed leather with a clean cloth.

PURE COTTON

Our signature Jonquil yellow lining is 100% cotton duck with pure finish. It is made from America Cone White Oak Denim and produced by a New York manufacturer with over 80 years of experience in producing high quality fabric. This manufacturer has worked with a prestige dye house that has been in existence since 1838 and is well-known for its ability to create highly saturated colors. Cotton duck, known outside the industry as canvas, is a heavy and durable cloth, woven with two-ply yarns in the warp and a single-ply yarn in the weft. Its sturdiness and longevity makes it the perfect lining for frequent-use bags.

 

Our Waxed canvas featured on Jeffery Backpacks is water-resistant by the coating itself. The cloth is densely woven, then completely saturated with wax, which naturally repels water. Over time, some of this wax will wear off, and as such it must be reproofed regularly. Should your Burgundy Assemblage pick up any marks while accompanying you, use a lightly dampened cloth or sponge with a little soap and water to clean off marks on the fabric and allow it to dry naturally. 

We hope our goods exceed your expectations. If you have any questions or comments, please write to us at concierge@burgundyassemblage.com

Last updated February 02, 2022

FREQUENTLY ASKED QUESTIONS

If you can’t find the answer to the question you’re looking for on
this page, you’re able to contact the Customer Service team directly at concierge@burgundyassemblage.com

As soon as our team have dispatched your order from our warehouse, you’ll be emailed a tracking number for your delivery.

Most major credit cards (Visa, MasterCard, American Express) PayPal, Apple & Google Pay

Please note that because of Covid-19 situation we reverted our shipping locations. instead of shipping from NYC, we ship from Shanghai and Taipei studios. So if you have a shipping address that is outside of the those locations the import duties and taxes may be applied by your local authority.

You can contact us at concierge@burgundyassemblage.com to check if changes can still be made to your order. This is possible only if the package is still in our hands. If the package has been picked up, it is not possible to make any changes.

Orders with a total value above 250 USD will be shipped free. If your order value is less than this amount, the shipping cost will be calculated at checkout. Please note that free shipping doesn't apply to sale items, special editions, collaboration and preorder products. For more information, please refer to our shipping page

We ship from multiple locations. NYC, Shanghai & Taipei. depends on the order origin and the availability of the products. For this reason, orders with multiple items may be “split,” i.e., shipped from more than one location. In this instance, your shipment confirmation e-mail will contain two tracking numbers.

From time to time, we offer free shipping promotions. To receive email updates about our upcoming promotions, sign up to our mailing list. Please note that free shipping will be applied to your order on the payment page.

In this case. Please don't hesitate to contact us immediately and we will assist you in updating the address.

We want you to love your product. If for some reason you don't love it, don't worry, most items may be returned within 30 days of receipt. Please make sure your items are returned new, unused and with all Burgundy Assemblage tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Please note that the original shipping fees are not refundable. Questions? Drop us an email at concierge@burgundyassemblage.com . For more information, please visit the returns page of the website.

Please visit the returns page of the website for full instructions on
how to return a product.

In order to serve you most efficiently, we do not offer merchandise exchanges. We recommend that you simply place a second order. Once we receive your return, we'll credit your account.

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