FREQUENTLY ASKED QUESTIONS
If you can’t find the answer to the question you’re looking for on
this page, you’re able to contact the Customer Service team directly at firstname.lastname@example.org
As soon as our team have dispatched your order from our warehouse, you’ll be emailed a tracking number for your delivery.
Most major credit cards (Visa, MasterCard, American Express) PayPal, Apple & Google Pay
Please note that because of Covid-19 situation we reverted our shipping locations. instead of shipping from NYC, we ship from Shanghai and Taipei studios. So if you have a shipping address that is outside of the those locations the import duties and taxes may be applied by your local authority.
You can contact us at email@example.com to check if changes can still be made to your order. This is possible only if the package is still in our hands. If the package has been picked up, it is not possible to make any changes.
Orders with a total value above 250 USD will be shipped free. If your order value is less than this amount, the shipping cost will be calculated at checkout. Please note that free shipping doesn't apply to sale items, special editions, collaboration and preorder products. For more information, please refer to our shipping page
We ship from multiple locations. NYC, Shanghai & Taipei. depends on the order origin and the availability of the products. For this reason, orders with multiple items may be “split,” i.e., shipped from more than one location. In this instance, your shipment confirmation e-mail will contain two tracking numbers.
From time to time, we offer free shipping promotions. To receive email updates about our upcoming promotions, sign up to our mailing list. Please note that free shipping will be applied to your order on the payment page.
In this case. Please don't hesitate to contact us immediately and we will assist you in updating the address.
We want you to love your product. If for some reason you don't love it, don't worry, most items may be returned within 30 days of receipt. Please make sure your items are returned new, unused and with all Burgundy Assemblage tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Please note that the original shipping fees are not refundable. Questions? Drop us an email at firstname.lastname@example.org . For more information, please visit the returns page of the website.
Please visit the returns page of the website for full instructions on
how to return a product.
In order to serve you most efficiently, we do not offer merchandise exchanges. We recommend that you simply place a second order. Once we receive your return, we'll credit your account.