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Q: 我已經在網頁上訂購商品了,請問你們的處理流程為何?
A: 我們在收到您的訂單後,如果產品有現貨,會在五天內包裝出貨。請注意,一旦產品寄出,我們就無法接受商品訂單的取消或更換。如果您的寄送地址填寫錯誤請立即通知我們,我們會盡量想辦法處理,謝謝。

Q: 在 Burgundy Assemblage 網站上訂購產品,運送時間及費用為何?
A: 我們的產品可運送至世界各地。以運送至中國為例,USPS 約6-10工作天,費用 $22,FedEx約3-6工作天,費用 $69 。請依個人需求選擇運送公司。

Q: 商品寄出後,我能知道產品運送進度嗎?
A: 我們會寄貨品運送條碼給您,您可在快遞公司網頁查詢運送進度。

Q: Burgundy Assemblage 的退換貨政策是什麼?
A: 顧客在送交訂單後,在24時可以申請變更。顧客於收到產品後,若產品有瑕疵或與訂單不符,必須馬上與人我連絡,我們接受您的換貨申請,請發送電子郵件到 與我們聯繫我們的產品在出貨前均經過嚴格的品管檢查,經確認無瑕疵後妥善包裝出貨,如果您收到產品有發現任何問題請立即與我們聯絡,謝謝。

Q: 請問我的付款幣別及匯率換算為何?
A: 在本網站購物,均以刷卡當天美元匯率計價。本網站亦提供各國幣別換算後之價格,供您參考用。

Q: Burgundy Assemblage 接受哪些付款工具?
A: 我們接受支付寶,銀聯卡,Visa,萬事達卡Discover,美國運通JCB 和 Diners Club 信用卡。您也可以選擇使用 PayPal, Dwolla 和 Google Wallet 支付。所有支付都經過安全加密處理。


如您還有其他購物的問題, 請用以下的方式聯絡我們:
紐約客服電話 1(585) 687-8284
官方新浪微博 @BurgundyAssemblage



If you can’t find the answer to the question you’re looking for on
this page, you’re able to contact the Customer Service team directly at

As soon as our team have dispatched your order from our warehouse, you’ll be emailed a tracking number for your delivery.

Most major credit cards (Visa, MasterCard, American Express) PayPal, Apple & Google Pay

Please note that because of Covid-19 situation we reverted our shipping locations. instead of shipping from NYC, we ship from Shanghai and Taipei studios. So if you have a shipping address that is outside of the those locations the import duties and taxes may be applied by your local authority.

You can contact us at to check if changes can still be made to your order. This is possible only if the package is still in our hands. If the package has been picked up, it is not possible to make any changes.

Orders with a total value above 250 USD will be shipped free. If your order value is less than this amount, the shipping cost will be calculated at checkout. Please note that free shipping doesn't apply to sale items, special editions, collaboration and preorder products. For more information, please refer to our shipping page

We ship from multiple locations. NYC, Shanghai & Taipei. depends on the order origin and the availability of the products. For this reason, orders with multiple items may be “split,” i.e., shipped from more than one location. In this instance, your shipment confirmation e-mail will contain two tracking numbers.

From time to time, we offer free shipping promotions. To receive email updates about our upcoming promotions, sign up to our mailing list. Please note that free shipping will be applied to your order on the payment page.

In this case. Please don't hesitate to contact us immediately and we will assist you in updating the address.

We want you to love your product. If for some reason you don't love it, don't worry, most items may be returned within 30 days of receipt. Please make sure your items are returned new, unused and with all Burgundy Assemblage tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Please note that the original shipping fees are not refundable. Questions? Drop us an email at . For more information, please visit the returns page of the website.

Please visit the returns page of the website for full instructions on
how to return a product.

In order to serve you most efficiently, we do not offer merchandise exchanges. We recommend that you simply place a second order. Once we receive your return, we'll credit your account.